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Would you like to join out virtual PPG? We will communicate with you via email, seeking your views, opinions and feedback on services we offer. How well we are doing and ensure changes that are being made are patient focused. If you are interested please complete the form on this website or ask at Reception.


Care Quality Commission (CQC)

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP practices and all other care services in England provide people with safe, effective, compassionate and high quality care and encourages these services to make improvements. 

The CQC does this by inspecting services and publishing the results on its website to help you make better decisions about the care you receive.   For more information, visit the CQC website.

Principles of the CQC 

Throughout everything the CQC does it always: 

  • puts people who use the services at the heart of its work
  • has an open and accessible culture
  • is independent, rigorous, fair and consistent
  • works in partnership across the health and social care system
  • is committed to being a high-performing organisation
  • promotes equality, diversity and human rights

How the CQC does its job 

The CQC carries out its role in the following ways: 

  • Setting national standards of quality and safety that people can expect whenever they receive care
  • Registering care services to make sure they continue to meet the standards
  • Monitoring, inspecting and regulating care services to make sure they continue to meet the standards
  • Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act
  • Listening to and acting on your experiences
  • Involving people who use the services
  • working in partnership with other organisations and local groups
  • Challenging all providers, with the worst performers getting the most attention
  • Making fair and authoratative judgements supported by the best information and evidence
  • Taking appropriate action if care services are failing to meet the standards
  • Carrying out in-depth investigations to look at care across the system
  • Reporting on the quality of care services, publishing clear and comprehensive information
  • including performance ratings to help people choose care 

Click here to see our registration document

Click hereto view our statement of purpose

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