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What happens when a patient DNA – DO NOT Attend for their appointments?

Most of our Patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse. In the course of events where demand is unpredictable, that cannot easily be remedied.

One thing that makes this more difficult to overcome is the problem of missed routine appointments – DNAs.

Where Patients have been declined routine appointments because the consultations are fully booked, it is disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others or telephones so late as to make it impossible to allocate to another Patient.

The cost in time and money is a burden to the National Health Service generally and the Practice in particular cannot sustain this.

Remember that your DNA is another Patient’s denied appointment.

A DNA occurs when an appointment is not attended and the Patient has not contacted the Practice in advance to cancel it. Or where the cancellation is so late, it is impossible to allocate that time to another Patient who needs treatment.

Here at Central Surgery we proactively manage DNA's. If you fail to attend an appointment you will be advised by SMS or letter of your failure to attend. Multiple DNA's may result in restrictions in booking appointments. Those patients who persistently fail to attend appointments may be removed from the Practice list. 

How to avoid becoming a DNA

If you cannot attend or no longer need an appointment, please ring us in advance. This must be at least one hour before your appointment time. This will enable us to offer the appointment(s) to other Patients in need.

Mistakes do happen and the Practice understands that appointments can be forgotten about or overlooked. In such cases, the Practice will take into account the reason given by Patients.

Should you need to cancel you can:

As a Practice we are doing the following to help reduce DNA’s:-

  • Reviewed and implemented a new approach to DNA’s
  • Reminding registered patients what our policy is
  • Continually reviewing our emergency and routine appointment availability




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